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The store manager is required to regularly and customarily exercise discretion in managing the overall operation of the store. 3 Living Our Values 4 Anti-Retaliation Policy 5 The Workplace 6 How We Treat One Another 7 Diversity 8 Wage and Hour Rules 8 Business Practices 10 Conflicts of Interest 11 Gifts and Entertainment 12 International Business 13 Interaction with the Government 13 Sales Practices and Advertising 15 Fair Competition 15 Our Responsibilities 16 The success of Starbucks Coffee Company is one of the most amazing business stories in decades. 2. Read PDF Starbucks Store Operations Manual Starbucks Store Operations Manual Verismo System Customer Service United Page 3/5. OVERVIEW Starbucks operates globally serving millions of customers on a daily basis. Manual milk steaming Supported by manual espresso grinder and proportioning to pull espresso shots. 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